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Customer e-Relationship Outsourcing
At BPO MAD, we are reinventing e-customer relations by orchestrating tailor-made multichannel solutions designed to address the digital challenges faced by modern businesses. Our expertise is built around three strategic pillars: Acquisition , Assistance , and BPO Outsourcing , each crafted to optimize your customer relations, enhance productivity, and ensure flawless compliance.
Acquisition: Your Digital Growth Lever
We transform every interaction into an opportunity.
👉 Appointment Management : Automated scheduling and personalized follow-ups to maximize your conversions.
👉 Lead Generation : Targeted strategies on social media, email campaigns, and chatbots to capture qualified prospects.
👉 Order Taking : Simplified and secure processes, from consultation to payment, for a seamless user experience.
👉 Acquisition Campaigns : Creation of engaging customer journeys, combining data and creativity to boost your sales.
👉 Omnichannel Customer Service : Instant responses via chat, email, social media, or phone, available 24/7.
👉 Technical Support : Incident resolution, troubleshooting, and user guidance to ensure optimal customer retention.
👉 Debt Recovery : A compassionate and structured approach to safeguard your cash flow while protecting your brand reputation.
👉 Back Office : Administrative request processing, return management, and real-time data updates for seamless operations.
